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Refund Policy:
Revision Policy
We provide revision depending upon the package you selected. Customers can ask us for unlimited free revisions and we will revise their design without any additional charges provided that the design and concept remains the same. Revision Turnaround Time would be 48 hours.
Refund Policy / Money Back Guarantee
In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial design concepts are approved, or a change is requested unless The Seo Logists™ cancels or terminates your Contract for a reason other than your breach or non-performance.
All refund requests will be fulfilled as per the following arrangement:
- You make a request when the initial concepts for a logo are offered. However once you approve or request changes in the initial designs, the refund offer becomes void and refund request will not be entertained.
- If request for refund is made before the delivery of initial design concepts, then you would be eligible for Full Refund (less 10% service & processing fee).
- If request for refund is made within 48 hours, you would be eligible for 66% refund (less 10% service & processing fee).
- If request for refund is made between 48- 120 hours of the initial design delivery, you would be eligible 33% refund (less 10% service & processing fee).
- No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
- No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your design order, you will be charged a certain fee depending on your project.
- No refund requests will be entertained after the final files have been delivered.
- For website packages no refund will be entertained once website development has been completed or once the website has been deployed live.
- For video animation packages no refund request will be entertained after the designing of the storyboard.
- All refund requests should be communicated to the support department. The Seo Logists, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.
- For The Seo Logists / Custom packages, refund will be applicable the same as it is on the single packages.
- For example, if you order logo and web design service and approve the logo, you can claim refund for the website service at the time of initial design only.
- A refund request will need to have a valid reason which must be qualified against the design brief and customer feedback for revisions. Unless a concept has not been designed according to the brief, a refund will not be given however further revisions will be provided until complete satisfaction
- Money back guarantee is based on that the order is placed in good faith. Where a customer has placed design orders with more than one design agency for the same job with the intention to claim refund, we do not consider it a good faith. In such a case we reserve the right to decline a refund request.
- All design jobs require customer feedback before finalizing the design therefore it is only fair that the customer gets involved and provides feedback in order to get the desired results.
- 100% unique design guarantee entitles you to a re-draw if our designed logo is to be found considerably similar to another logo design that may already exist. Any resemblance to an existing design will be merely a coincidence and The Seo Logists will not accept any responsibility or claim of any compensation in such a case. It is the client’s responsibility to get their art work copyrighted.
How to claim your refund
To assure your refund request is approved, please make sure you meet the following requirements
- Claim your refund specifying your concern by contacting us via any of the following three modes:
- Toll free # +1 646-540-9208
- Live Chat
- info@theseologists.com
- We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department. After the refund, your design rights would be obtained by The Seo Logists and you would not be able to display any version of the design sent by company. Let us also specify that:
- Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.
- Working in collaboration with the Government Copyright Agencies The Seo Logists would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the designs as original designs in the future. If you have any questions or concerns about our Refund Policy, please contact us by clicking here info@theseologists.com.
My Account
The My Account area is a convenient way to communicate. It is your sole responsibility to check the account area to address any queries, concerns, or additional instructions required by the designer. Not checking or using the Account Area frequently shall not provide you adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance.
Quality Assurance Policy
In order to provide you the desired satisfaction, our designers don’t deviate from the specifications provided by you in the order form.
The designs are created after a thorough research which ensures the design quality and uniqueness.
100% Satisfaction Guarantee
We rework the ordered design and keep on revising it until you are 100% satisfied (depending upon your package).
Domain and Hosting
Domain and hosting will be provided for free with website packages, where applicable.
All the email accounts provided with website packages can be configured on third party email soft-wares such as outlook. Each email account will have 10MB of space.
If you are not hosting your website with us, we will not provide email accounts.
There is no refund for the hosting, domain or email server package
Delivery Policy
All design order files are delivered to My Account as per the date specified on the “Order Confirmation”. An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client’s account area. All design order files are delivered to “My Account” as per the date specified on the “Order Confirmation”. An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client’s account area. We deliver all our customized design orders via e-mail within 5 to 7 days of receiving your order. We offer a RUSH DELIVERY service through which you can have your first logo samples within 48 hours by paying just $100 extra! For further assistance, contact us at 24-Hour Customer Support Center.
Record Maintenance
We keep a record of your finalized design once we provide you the final files.
If you require the final files again in the future we can send them to you at your request.
Customer Support
We offer 24-Hour Customer Support to address your queries and questions.
You can contact us any time and we guarantee to respond immediately.
Communication Policy
YOU agree that The Seo Logists is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. “..@theseologists.com” or/and any toll free number that is not mentioned on our website. The Seo Logists should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via toll free number i.e. already mentioned on The Seo Logists Website.
Access to Information
To access The Seo Logists services you may be asked to provide certain registration details or other information. By accepting these terms & conditions, you hereby acknowledge that all the information provided by you will be correct, current, and complete. If The Seo Logists believes the information that you have provided is not correct, current, or complete, The Seo Logists has the right to refuse your access to any services or any of its resources, and to terminate or suspend your account at any time.
The Seo Logists is operating under a PCI DSS compliant company; therefore it is authorized to keep your credit card information on file that can be used for any recurring service, additional development hours, server or network equipment required to develop or launch your website without any prior notification. However, our representatives always bring this in knowledge so that you are aware about all the processes.
100% Unique Design Guarantee
At The Seo Logists we guarantee that all of our customers’ logos are made from scratch. This way you will have a logo that is tailor made for your requirements. We guarantee that your logo will be unique and impress your clientele
Exclusions
The Company will assist the Client with the integration of 3rd party plugins and APIs but any third party integration required to assist with the functionality of the website will be STRICTLY standard. The Company will not have anything to do with any third party dealings during the development of this project. All additional work will require a separate fee agreement.
The representatives may use the pseudo names depending on which region they are interacting in order to facilitate and do a better communication with our customers because we deal in the global market.
Email & Mobile Phone Policy
This policy outlines the terms and conditions regarding the use of email and mobile phone contact information provided to The Seo Logists.
1. Consent and Usage
By providing your email address and/or mobile phone number, you consent to receive communication from The Seo Logists. This includes, transitional messages, periodic updates about your service or project, updates, newsletters, and services delivery e.g. Design attachments, Project updates and Revisions update.
2. Carrier Charges Disclosure
Standard messaging and data rates may apply. Please consult your mobile service carrier for details.
3. Stop & Unsubscribe
If you wish to stop receiving emails or mobile communications, you can:
• For emails, click the “unsubscribe” link located at the bottom of any email you receive from us.
• For mobile communications, reply “STOP” or “Unsub” “Unsubcribe” to any SMS message you receive from us. The SMS will will be stopped right away.
4. Frequency of Communication
We will strive to limit the frequency of our communications to a reasonable level. However, there may be exceptions during special update about project or urgent notifications.
5. Security of Information
Your email address and mobile phone number will be kept confidential and will not be shared with third parties without your explicit consent, except as required by law.
6. Changes to Policy
The Seo Logists reserves the right to modify this policy at any time. Any changes will be posted on our website, and it is your responsibility to review these changes.
7. Contact Us
If you have any questions or concerns regarding this policy, please contact us at info@theseologists.com.
SMS and Email Terms & Conditions
1. Overview
By subscribing to our SMS and email communication services, you agree to receive text messages and emails from The Seo Logists. These communications may include updates, promotional content, notifications, and other information related to our services. Your participation in these programs is subject to the following Terms & Conditions, in compliance with 10DLC TCR regulations for the US and Canada.
2. Opt-In Process
SMS Subscription: When you provide your mobile number on our website, you may receive a confirmation text message asking for your consent to subscribe to our SMS service. By replying to the confirmation message with the designated keyword (e.g., “YES”), you agree to opt in to receive SMS messages from The Seo Logists.
Email Subscription: By providing your email address and selecting the option to receive communications from us, you consent to receiving emails related to our services, promotions, and updates.
3. Message Frequency
SMS: The number of SMS messages you receive may vary based on your communication requirements with our team. This allows us to provide timely updates and respond to your needs effectively.
Email: Emails will be sent periodically and may vary in frequency depending on the type of communication and your preferences.
4. Opt-Out Process
SMS Opt-Out: You can opt out of our SMS communications at any time by replying to any of our messages with the word “STOP”. Upon receipt of your opt-out request, we will send a confirmation message, and you will no longer receive SMS messages from us.
Email: There is no charge for email communications.
5. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
6. Support
If you have any questions or need assistance with our SMS or email services, please contact our support team at info@theseologists.com or call us at +1 646-540-9208 .
7. Modifications
We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our SMS and email services after any changes indicates your acceptance of the new terms.
8. Compliance
We adhere to the rules and regulations set forth by the 10DLC TCR (The Campaign Registry) and comply with all relevant laws and guidelines for SMS and email marketing in the US and Canada. Your participation in our messaging programs is subject to these regulations.
Terms & Conditions
ATTENTION: PLEASE READ THIS STATEMENT CAREFULLY BEFORE USING The SEOlogists (THIS “WEB SITE”). YOUR USE OF THIS WEB SITE CONSTITUTES YOUR ACCEPTANCE OF THIS COPYRIGHT STATEMENT AND TERMS OF USE (COLLECTIVELY, “TERMS OF USE”). IF YOU DO NOT ACCEPT THESE TERMS OF USE, DO NOT USE THIS WEB SITE.The SEOlogists reserve the right to modify these Terms of Use without notice and any modifications are effective when they are posted here. The SEOlogists may, at any time, in its discretion terminate your access to this Web site. Access to the Web site may be monitored by The SEOlogists. If you are accessing this Web site as a representative of an organization, these Terms of Use bind both you individually and the organization and references to “you” and “your” shall be construed to apply to you individually and the organization.
While The SEOlogists maintain copyright protection in all materials, information and publications (collectively, “Web site information”) it places on this Web site, The SEOlogists consent to normal downloading, copying and distribution of the information for non-commercial purposes by you or within your organization only. In consideration of this consent, you agree that copies of the Web site information will retain all copyright and other proprietary notices and that you will not modify the Web site information in any way. Except where your use constitutes “fair use” under copyright law, you may not otherwise use, download, upload, copy, print, display, perform, reproduce, publish, or distribute any Web site information, in whole or in part, without the prior written consent of The SEOlogists.
As a condition of your use of this Web site, you will not use the Web site or the Web site information for any purpose that is unlawful or prohibited by these Terms of Use. You will not use this Web site in any manner that could damage, disable, overload, or impair the operation of this Web site or use by third parties.
Certain restricted product information is available on this Web site only to licensed customers of The SEOlogists that are registered to receive information via passwords issued by The SEOlogists. This restricted information is considered confidential and proprietary information of The SEOlogists. If you are a registered customer or a representative of a registered customer, The SEOlogists authorizes you to download, copy, distribute and use the restricted information for yourself or, if applicable, only within the customer organization, and only for the intended purposes authorized by The SEOlogists. Issuance of a registration password is conditioned on the customer’s use of the information in accordance with the terms of its license or service agreement with The SEOlogists. You shall not transfer your password to unauthorized parties. You will immediately notify The SEOlogists of any unauthorized use of your password. You are responsible for use of your password. You will not attempt to gain unauthorized access to any Web site information or area within this Web site.
You may link to The SEOlogists home page, but are not authorized to link to any other page on The SEOlogists Web site without the prior express written consent of The SEOlogists provided that The SEOlogists reserves the right to withdraw this consent at any time in its discretion. You may not use any of The SEOlogists proprietary logos, marks, or other distinctive graphics, video, or audio material in your links. You may not link in any manner reasonably likely to 1) imply affiliation with or endorsement or sponsorship by The SEOlogists; 2) cause confusion, mistake, or deception; 3) dilute The SEOlogists trademarks, service marks, or trade names; or 4) otherwise violate applicable law.
The SEOlogists make no representations or promises to develop, provide or market any software, service, or product discussed on this Web site, and you shall not rely on the information provided or the prospect of availability of any software, service, or product currently in development or currently anticipated to be made available in the future.
Web site information may refer to products, programs, or services that are not available in your country. Consult your The SEOlogists representative for information about the products, programs, and services that may be available to you.
Any software that is available for download from this Web site is the copyrighted property of The SEOlogists and/or its suppliers. Any use or reproduction of any such software and warranties as to such software, if any, are governed by the terms of the license agreement applicable to that software. Any use of any other product or service and warranties as to such product or service purchased by you using, or in connection with, this Web site, if any, is governed by the terms of the agreement applicable to that product or service.
